Below are a number of Frequently Asked Questions about the FreeISP Service.

Which name do I use to logon?

Use the name you requested as your host name to logon to the internet and to logon to our POP3 and homepages servers. This name is only needed by you and has nothing to do with your email address or web site URL.

What is my email address?

You can use any of the following formats for your email address, mail to any of these will be delivered to your FreeISP POP3 mail box.
anything@yourhostname.freeisp.co.uk
For example:
The smith family might have a hostname of smith-family. Mail can be sent to any of the following:
mum@smith-family.freeisp.co.uk
dad@smith-family.freeisp.co.uk
john@smith-family.freeisp.co.uk

etc.

How do I access my webspace?

All FreeISP accounts come with free webspace. To upload your files use an ftp client, such as cute-ftp to connect to homepages.freeisp.co.uk and upload your site. You should logon with your host name, not your username. Your site URL will be http://www.hostname.freeisp.co.uk - For example, the smith family  would be http://www.smith-family.freeisp.co.uk./. You should call the index/home page one of index.html, index.htm or default.htm. (These are all common on the internet).

Do I have to use my account for it to remain active?

You must use your account at least once per 30 days for it to remain active. If you do not use your account within this time, it may be deleted by FreeISP, if this is the case, any mail and web pages held on our server will then be removed.

Do you keep backups of my data?

Backups are the responsibility of the customer. We do not keep backup copies of any of your web pages or email. Be sure you keep your own backup copy of your site!

I cannot send and recieve email when dialed into another provider - should this be the case?

For security reasons you must be dialed into one of our dial-up service numbers to be able to send and pick up email from our servers and to upload your web site to our homepages server.

Can I upload files to my webspace from other providers?

For security reasons you must be dialed into one of our dial-up service numbers to be able to send and pick up email from our servers and to upload your web site to our homepages server.


We are always trying to improve our service
. If you have any further questions please get in touch with us. 


Your Name:
  Email:
  Telephone No:  
  Your Message:    
   


Alternatively you can Email FreeISP at